Terms & Conditions

Refunds

While we work hard to ensure our floral arrangements look as you’re expecting, seasonal conditions and availability mean that we may need to make changes from time to time. We reserve the right to make substitutions to the same value if a particular flower or foliage choice is unavailable. If we feel we cannot provide an equivalent substitution, we’ll let you know.       

 Click for Flowers complies with consumer law regulations regarding refunds. We cannot offer a refund due to change of mind, more than 7 days after purchase, or if we were provided with an incorrect delivery address.

 It’s common for fresh flowers to have some imperfections – a refund will not be issued in the event your blooms have minor, natural blemishes. If there is a significant problem with the quality of your flowers, we’ll arrange for a courier to collect them and offer a replacement or refund. We take a photo of all arrangements as they’re leaving our studio, however sometimes the fresh product may be damaged during transit.  

 All refund requests must be received as soon as possible following the delivery of your flowers. We ask that you provide proof of purchase and photos of your floral arrangement so that we can assess the quality and determine whether to offer a refund.

 Your flowers must be returned to us in order for us to provide a refund. Any refunds can only be processed using the original payment method.   

Delivery

We cannot guarantee a specific delivery time, however you can request an AM or PM delivery when placing your order. We offer same-day delivery for orders placed before 12pm; if your order is placed after midday but you’d like your order to be delivered that day if possible, please contact us on (03) 8338 0038. Saturday deliveries are made between 12pm-5pm; Sunday deliveries are made between 12pm-4pm except for Mother's day. 

Our courier may leave your flowers in a safe location at the delivery address you’ve provided if no-one can accept delivery. We’ll notify you or the recipient that delivery has occurred if this takes place. If there is no safe place to leave the flowers, we can re-deliver at another time however this may incur a re-delivery fee. 

Please let us know if we’re delivering to a workplace and provide as much detail as possible regarding point of delivery and business hours for that organisation.

Must be over the age of 18 to order and accept deliveries of Alcohol.