While we work hard to ensure our floral arrangements look as you’re expecting, seasonal conditions and availability mean that we may need to make changes from time to time. We reserve the right to make substitutions to the same value if a particular flower or foliage choice is unavailable. If we feel we cannot provide an equivalent substitution, we’ll let you know.
Click for Flowers complies with consumer law regulations regarding refunds. We cannot offer a refund due to change of mind, more than 7 days after purchase, or if we were provided with an incorrect delivery address.
It’s common for fresh flowers to have some imperfections – a refund will not be issued in the event your blooms have minor, natural blemishes. If there is a significant problem with the quality of your flowers, we’ll arrange for a courier to collect them and offer a replacement or refund. We take a photo of all arrangements as they’re leaving our studio, however sometimes the fresh product may be damaged during transit.
All refund requests must be received as soon as possible following the delivery of your flowers (on the day of delivery, within 8 hours). We ask that you provide proof of purchase and photos of your floral arrangement so that we can assess the quality and determine whether to offer a refund.
Your flowers must be returned to us in order for us to provide a refund. Any refunds can only be processed using the original payment method.